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Terms of Use
General Ordering Information Purchasing from the LBD collection.co.uk /com
You can buy anytime, 24 hours a day, seven days a week. But to place an order, you must:
1. Be 18 years of age or older
2. Be a consumer - not a reseller
Please note that you need an e-mail address to place an order online. Also, in order to make full use of sales@thelbdcollection.co.uk and .com, which includes adding items to your shopping cart and checking out from our store, you'll need to set your browser to accept both cookies and pop-ups.
At what point in the ordering process am I bound by my order?
Note that you are only sending your order to us once you click the "Buy it" button at the end of the ordering process or if you request for your order to be placed through PayPal money request, if the order is placed in this way it will be deemed you have read, understood and agree with our Terms and Conditions. See our legal "Terms and conditions" section for details.
Legal note: By clicking the "Buy It" button, your order is sent to us as displayed in the Final Check Out Screen. Once we have received your order, an automated confirmation of receipt will sent via e mail, or generated manually, which contains your order number and the details of your purchase. We will confirm your order manually by e mail if payment is made through PayPal payment request. The purchase agreement has now been concluded. A copy of the confirmation of receipt will be sent to your e-mail address also, which we suggest that you print or download for future reference. Note that we reserve the right to not accept your order or to cancel the purchase agreement.
Our right to not accept your order or to cancel your purchase
We reserve the right to for whatever reason refuse any order, or to cancel any purchase. Some of the situations in which we may do so are:
-The product is not available / in stock
-Your billing information is not correct or not verifiable
-Your payment is not received within 12 calendar days after confirmation of your order
-We have reason to believe that your order may be fraudulent
-We have reason to believe you are under 16
-We have reason to believe that you are a reseller
-There was an error in the price quote
-We could not deliver at the address provided by you
Data check
When you send us your order, we may run some checks on it before it is fulfilled. These checks may include verifying your address, checking for fraud if necessary, and creditworthiness if you wish to open a credit account with us only. By submitting your order, you agree to this.
Information on our website
In order to give you the best view of our products in great detail, some products may appear larger or smaller than their actual size in our photographs. Due to personal computer and monitor settings, colour and size may vary. We provide you with as much information and detail about our apparel and accessories as possible, we do not accept goods back on the basis that the colour or size is different to the one shown as this would be due to computer monitor settings and not a manufacturers or suppliers fault.
The material contained in this website has been checked for accuracy. However, the LBD collection makes no warranties or representations as to its accuracy and it is supplied without any expressed or implied warranties. Without limiting the foregoing, everything on the site is provided to you "AS IS" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose or non-infringement.
You acknowledge by your use of this site that the LBD collection assumes no responsibility for any consequence, damage or loss relating directly or indirectly to any action or inaction you take based on the information, services, or other materials on this site. Some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Site visitors should check local laws for any restrictions or limitations regarding the exclusions of implied warranties.
In no event and under no legal or equitable theory, whether contract, tort, or otherwise, shall the LBD collection be liable to you or any other person for any indirect, special, incidental, or consequential losses or damages arising out of the use of or the inability to use this site. In no event will the LBD collection be liable to for any damages in excess of the monies paid by you in connection with your use of this site during the one month period preceding the date on which your claim arose.
Product availability and pricing
The LBD collection.co.uk and Com reserves the right to discontinue or change product specifications and prices without prior notice. All garments are made to measure and are bespoke to a customers requirements, or are made to order only.
On occasions there may be some changes to colour, tone, beading or other decoration on the garment which we have no control over, this is due to a particular colour or decoration not being available when your garment was being made, when this happens our manufacturer will choose a colour/tone or decoration as close as possible to match the colour shown in any images previously seen, we cannot be held responsible for any changes made that we were unaware of at the time. As soon as we receive your order we will immediately begin producing your bespoke made to measure or made to order garment and therefore cannot accept any cancellations unless you cancel immediately after placing your order and no more than an hour after payment has been made. We cannot be held responsible for any incorrect measurements provided to us by customers as we make the garments specifically to the size our customers have provided us with. All prices displayed on our site are quoted in GBP- Sterling Pounds, all sizes are UK sizes. While the LBD collection strives to provide accurate pricing and product information, inadvertent errors may occur. In the event of an error in pricing and product information, The LBD Collection shall have the right in its sole discretion to refuse or cancel any orders placed for that item. Any advertised prices are not binding on theLBDcollection.co.uk/com, and may be adjusted by theLBD collection.co.uk/com at any time. We apologize for any inconvenience that this may cause. Placement of an order and receipt of an order confirmation does not constitute final acceptance of an order. Certain information may need to be confirmed prior to accepting your order. Your order, or any portion thereof, may be declined even after your receipt of an order confirmation.
Owing to the high beading content on most of the garments, dry cleaning is recommended for all purchases made and we cannot be responsible for any faults caused by lack of care in following care intructions. Clothing may require additional individual tailoring even when they are bespoke which would be an additional cost for the purchaser, even though we have asked for specific measurements as soon as your order is placed with us due to a customer's body shape additional tailoring may be required at the customers additional cost..
Some garments may require a hooped underskirt or Tu-Tu style petticoat to achieve a very full skirt, this will be at the customers additional expense. If a dress is made specifically for your requirements with length options etc or made to order as almost all of our garments are made, we cannot refund you once you have ordered the dress if it has been ordered and tailor made, or made to order for your requirements, we will exchange any major faulty items with a 'like for like' dress or garment only, please note, we do not provide refunds and bespoke items are exempt from the distance selling regulations act. This does not affect your statutory rights. We are unable to exchange or refund any clothing items that have already been tailored made, made to order or adjusted after you have received them unless there is a major fault. Any exchanges we agree to beforehand will only be made if the customer writes to us or sends an e mail directly to customerservice@thelbdcollection.co.uk within 7days of delivery to inform us of the fault, this cannot be made by telephone or through a third party, and the item is returned by recorded delivery within 7 days at the customers cost, still in its original packaging and with all labels still attached, if there is any evidence that the item has been worn we cannot exchange or refund the item. You must inform us in writing on the day you receive the garment of any faults, e mail will be deemed as acceptable, but not by telephone or a third party. Please refer to our measurement chart prior to placing your order and choose the size closest to your measurements, once your order is received we will make contact with you to obtain your specific measurements. If we do not receive a response within 48 hours, we will proceed with making your garment to the size you have provided, the measurements will be in line with the measurements provided on our sizing chart. As the garment will be made to order, there will be no refund if the garment does not fit, nor can we exchange the garment, as it will be deemed that the customer has not provided us with the correct measurements and are therefore happy for us to proceed with our standard size, we cannot be held responsible for any further alterations which may be required or if the garment does not fit. Delivery dates are not guaranteed but we will endeavor to ensure goods are delivered within the stated date range. Garments will normally be dispatched between 10 to14 days after the order is placed, every effort is made to send the goods out as quickly as possible, however as most of our dresses are made to order this can sometimes take up to 45 days for delivery. Garments are normally delivered within 10 days, but this cannot be guaranteed as we have different suppliers and lead times can vary if we have to re order your chosen item or it is a bespoke item made to your measurements. Delivery of some clothes, shoes and boots may take 4 – 8 weeks, although this longer length of time is not usual and we will make every effort to deliver them within days and in most cases will do so, but this cannot be guaranteed. On occasions there may be delays caused by our suppliers or in the processes involved in shipping the goods which is out of our control and we cannot be held responsible or held accountable for any losses arising from a delay as we do not guarantee a date or timescale for delivery but endeavour to work to our general timescale, orders cannot be cancelled if the item is bespoke and the delay is caused by a situation out of our control as the item will be made to your requirements and we cannot sell it to anyone else.
We shall not be responsible or liable for delays or failures in delivery caused by a failure to gain access to the delivery address on the agreed delivery date or because of other circumstances beyond our reasonable control. No goods will be dispatched until full payment has been made. Refunds can take up to 30 days to be re paid. Any refunds will be less any charges applied to us by Google or PayPal for your payment transaction,any postal charges we have incurred in sending you your order. We do not provide free shipping for any items where we have agreed to provide a refund and this cost will be recovered. We do not refund any shipping charges you have paid. Please also refer to our delivery and returns terms as they are also part of our terms and conditions and by accepting the Terms and conditions you are also accepting that you have read and accept our delivery and returns policies. Terms & Conditions |
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