Returns

When you are returning products, you should return them to us by one of the methods set out below, with proof of purchase (receipt or dispatch notes). You must contact us by e mail only on the day of receipt of the garment if there is a problem with your garment, the communication cannot be made via telephone or through a third party, the garment must be returned straight back to us if we agree beforehand to the return of the item, in conjunction with our Terms and Conditions.  

If your garment is made to measure or made to order (bespoke) we cannot provide you with a refund and the 7 days returns policy does not apply and a return will not be accepted, this does not affect your statutory rights. If there is an agreed major manufacturers fault with the bespoke garment we will only replace on a like for like basis and no refund can be given. (As soon as we receive your order we will immediately begin producing your bespoke garment or made to order garment and therefore cannot accept any cancellations unless you cancel within 4 hours of placing your order, as our manufacturers will have received the order and will have commenced preparation work on the garment which cannot be re sold)

If there is any evidence that the garment has been worn or altered in any way then there will be no exchange or refund on the garment. All our garments are checked several times by quality control and photographed before dispatch to ensure they reach you in perfect condition.

All garments that have a major manufacturers fault only must be returned straight back to us via recorded delivery at the customers cost  if we agree there is a valid manufacturers fault, if we do not agree there is a valid major fault we will not agree to the item being returned and exchanged. Any garment returned to us after 7 days will not be refunded or exchanged as this will be outside of our Terms and Conditions.  If a garment is returned when a customer has been advised a return will not be accepted or they have not followed our procedures in full which was agreed by the customer when the order was placed, the customer will become responsible for all shipping charges involved in returning their goods to them as we will not accept them.

If there is a major fault we will replace the garment  with a like for like garment only if reported directly from the customer to our customer services department in writing, by e mail only as soon as the garment has been received, we have to agree that there is a valid manufacturers fault for the return to be made. If this is sent via letter, our address is on our contact page, please retain proof of postage with the date the letter was sent to us, e mail is preferred customerservice@thelbdcollection.co.uk  as it is instant and the date the e mail was sent is visible.

If you return products by post, please ensure you package and label them properly so that they are not lost or damaged in transit. We recommend you retain some proof of postage in the event that the products go missing, as garments remain your responsibility and property until we receive them. Your item will be insured for delivery from us, however the insurance does not cover any returns and this will be your responsibility to cover insurance for the items if returning products, therefore we strongly recommend you send them via recorded delivery. Any lost items not sent by adequate insurance and recorded post by the customer will be at the loss of the customer

Defective Products

If you believe any of our products to be of an unsatisfactory quality please immediately contact Customer Services  (by email) only the day the garment is received by you and treat your product with the utmost care. Nothing mentioned in these terms and conditions affects your statutory rights.

If the garment cleaning instructions are not followed correctly, we cannot accept any problems that may be raised from the purchaser as a result of not cleaning items correctly.

We recommend that you dry clean all of our advertised garments.