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Delivery Services Essential Checks on Delivery An adult must be available at the address to carefully check the unwrapped product, sign and acknowledge receipt in a safe and satisfactory condition. Please report any defects immediately upon delivery to customer services. Royal Mail special delivery charge within the UK is £4.95 and Ireland £7.50, US shipping is $29.00 please contact customer services for postage costs for other Countries. *****Orders over 100.00 are delivered to customers within the UK Free******* For prices and availability, or any general query please contact our customer services department.. In general: Deliveries requiring special arrangements can be made but may be at an additional cost to you, please contact Customer Services to discuss further, 0844 879 3331 (calls from BT landlines cost 5p per minute), or e mail customerservice@thelbdcollection.co.uk Delivery Times Delivery dates are not guaranteed but we will endeavor to ensure goods are delivered within the stated date range. Garments will normally be dispatched between 1 to14 days after the order is placed, every effort is made to send the goods out as quickly as possible. Garments are normally delivered within a week, but this cannot be guaranteed as we have different suppliers and lead times can vary if we have to re order your chosen item. Delivery of some clothes, shoes and boots may take 4 – 8 weeks, although this longer length of time is not usual and we will make every effort to deliver them within days and in most cases will do so, but this cannot be guaranteed. On occasions there may be delays caused by our suppliers which is out of our control and we cannot be held responsible as we do not guarantee a date or timescale for delivery. We shall not be responsible or liable for delays or failures in delivery caused by a failure to gain access to the delivery address on the agreed delivery date or because of other circumstances beyond our reasonable control. No goods will be dispatched until full payment has been made. All US Customers Our aim is to deliver your item with 15-20 days from ordering your garment, although we cannot guarantee this. The shipping is $29.00, in most cases we use the Royal Mail service, International tracked and signed for on delivery. www.royalmail.com. Your purchase can be tracked once it is shipped from our offices with the tracking number we will provide you with, the goods have to be signed for on delivery. This includes insurance for your purchase. The Royal Mail service will take 3-5 working days once we ship the item, this timescale is included in the average turnaround time mentioned above from ordering to delivery. We can only ship to a home or personal address. Delivery Policy |
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